Cancellation & Refund Policy

It helps to separate two situations. First, ending ongoing, renewing, or optional services going forward. Second, ending a fixed initial commitment (such as a minimum-term service agreement) before it is complete. They are handled differently, and the specific terms of your signed Order Form always control.

You may cancel month-to-month, optional add-on, and renewing services with at least 30 days' written notice before the next renewal or billing date, unless your Order Form states a different notice period. Cancellation stops future renewals; it does not retroactively refund periods already served.

If your Order Form includes a fixed initial term or minimum commitment, amounts due for that term remain payable in accordance with the Order Form and the Client Services Agreement, even if you stop using the services early. This is not a penalty; it reflects the commitment you agreed to. Where an early website buyout option is offered, it is described in your Order Form and any buyout figure is an estimate until reviewed and approved by an authorized administrator — we do not auto-charge a buyout simply because you request cancellation.

You can request cancellation by (a) emailing Office@JustTechTurtleIt.com, (b) using the cancellation or support tools in your client portal where available, or (c) sending written notice to Tech Turtle LLC, Attn: Logen Doiel, 1921 N 10th Ave, Wausau, WI 54401. We record cancellation requests and their dates. We aim to acknowledge requests promptly and will confirm the effective date and any remaining obligations.

Setup, design, and completed one-time work are generally non-refundable once performed. Prepaid but unused, clearly divisible service periods may be refunded or credited where required by law or expressly stated in your Order Form. We do not offer refunds for results (such as rankings, traffic, or revenue), which we never guarantee. Any refund is issued to the original payment method where practical.

A returned or failed payment may incur a $35 fee as described in the Client Services Agreement. If you believe you were billed in error, contact us first at Office@JustTechTurtleIt.com so we can resolve it quickly.